sr88 Privacy Policy

01 Introduction

sr88 ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the sr88 online gaming platform. This Privacy Policy has been prepared in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as other applicable data protection laws and regulations of the Republic of the Philippines.

This policy describes how sr88 collects, uses, stores, shares, and protects personal information in connection with your use of the sr88 platform. It also describes the rights you have as a data subject and how you may exercise those rights.

By registering for an sr88 account, accessing the platform, or otherwise providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you should not use the sr88 platform.

02 Personal Data We Collect

sr88 collects the following categories of personal data in connection with the operation of the platform:

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification
• Date of birth (used to verify that you meet the 21+ age requirement)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address and mobile phone number
• Nationality and country of residence

2.2 Verification and KYC Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license, UMID)
• Proof of address documents (e.g., utility bills, bank statements)
• Selfie or live photo for identity verification purposes
• Source of funds declarations where required by anti-money laundering regulations

2.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts, dates, and payment methods used
• GCash account details, PayMaya account details, BPI, BDO, Metrobank, or other bank account information used for transactions
• Betting history, game activity records, and account balance information

2.4 Technical and Usage Data

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited within the platform
• Geolocation data (city/region level) derived from your IP address
• Cookies and similar tracking technologies (see Section 7)

2.5 Communications Data

• Records of communications between you and sr88 customer support, including chat transcripts and email correspondence
• Feedback, complaints, and survey responses submitted to sr88

03 How We Collect Your Data

sr88 collects personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in promotions.
• Automatically — through cookies, web beacons, and similar technologies when you access and navigate the sr88 platform. This includes technical data such as your IP address, device information, and browsing behavior within the platform.
• From third parties — including identity verification service providers, payment processors (such as GCash, PayMaya, and banking partners), fraud prevention services, and analytics providers, where permitted by applicable law.
• From publicly available sources — such as public records or databases, where relevant to our legal compliance obligations (e.g., anti-money laundering screening).

04 How We Use Your Personal Data

sr88 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your sr88 player account, including processing your registration and verifying your identity.
• Age verification: To confirm that you are at least 21 years of age, as required under Philippine gaming regulations.
• Transaction processing: To process deposits, withdrawals, and other financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, and other approved payment channels.
• Legal and regulatory compliance: To comply with our obligations under Philippine anti-money laundering laws, gaming regulations, tax laws, and data privacy legislation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the platform.
• Customer support: To respond to your inquiries, resolve complaints, and provide assistance with your sr88 account.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the sr88 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Responsible gaming: To monitor gaming activity and implement responsible gaming measures, including the enforcement of self-exclusion requests and deposit limits.

05 Legal Basis for Processing

sr88 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications.
• Contractual necessity: Where processing is necessary for the performance of the contract between you and sr88 — specifically, the Terms and Conditions governing your use of the platform.
• Legal obligation: Where processing is required to comply with a legal obligation applicable to sr88, including anti-money laundering laws, gaming regulations, and tax reporting requirements.
• Legitimate interests: Where processing is necessary for the legitimate interests of sr88, such as fraud prevention, platform security, and improving our services, provided that such interests are not overridden by your rights and interests.

06 Sharing Your Personal Data

sr88 does not sell your personal data. We may share your personal data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Third-party KYC and age verification service providers who assist sr88 in verifying your identity and age.
• Game content providers: Third-party game suppliers whose games are available on the sr88 platform, to the extent necessary for the operation of those games.
• Fraud prevention and security services: Providers of fraud detection, anti-money laundering screening, and cybersecurity services.
• Regulatory authorities: Philippine government agencies and regulators, including gaming regulators and the National Privacy Commission, where disclosure is required by law.
• Professional advisers: Lawyers, auditors, and other professional advisers engaged by sr88, subject to confidentiality obligations.

07 Cookies and Tracking Technologies

sr88 uses cookies and similar tracking technologies to enhance your experience on the platform, analyze usage patterns, and support security and fraud prevention measures. The following types of cookies are used:

• Essential cookies: Necessary for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytics cookies: Used to collect anonymized data about how players use the sr88 platform, helping us identify areas for improvement. This data does not identify you personally.
• Preference cookies: Used to remember your settings and preferences, such as your preferred language and display settings.
• Security and fraud prevention cookies: Used to detect and prevent fraudulent activity, including the use of multiple accounts and automated bots.

You may control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the sr88 platform.

08 Data Retention

sr88 retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your account and for a period of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC and verification documents: Retained for five (5) years following account closure or the completion of the relevant transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing consent records: Retained until you withdraw your consent or for three (3) years from the date of consent, whichever is earlier.

Upon expiry of the applicable retention period, sr88 will securely delete or anonymize your personal data in accordance with our internal data disposal procedures.

09 Data Security

sr88 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the sr88 platform
• Encryption of sensitive data at rest, including payment information and identity documents
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits, penetration testing, and vulnerability assessments
• Multi-factor authentication for administrative access to systems containing personal data
• Incident response procedures for detecting, reporting, and responding to data breaches

While sr88 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a data breach that poses a risk to your rights and freedoms, sr88 will notify you and the National Privacy Commission of the Philippines as required by law.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sr88:

To exercise any of these rights, please contact the sr88 Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the requirements of the Data Privacy Act.

11 Children's Privacy and Age Restrictions

The sr88 platform is strictly intended for adults aged 21 years and above. sr88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that your child has registered on the sr88 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

12 International Data Transfers

sr88 primarily processes and stores personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or international game content suppliers.

Where such transfers occur, sr88 ensures that appropriate safeguards are in place to protect your personal data, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law. sr88 will not transfer your personal data to a jurisdiction that does not provide an adequate level of data protection without your explicit consent or without implementing appropriate safeguards.

13 Changes to This Privacy Policy

sr88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features of the sr88 platform. When material changes are made, sr88 will notify registered players by email or through a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this policy indicates when the most recent revision was made. Your continued use of the sr88 platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.

14 Contact and Data Protection Officer

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by sr88, please contact our Data Protection Officer:

• Data Protection Officer Email: [email protected]
• General Support Email: [email protected]
• Response Time: Within 30 days for data subject rights requests; within 3 business days for general privacy inquiries

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that sr88 has not handled your personal data in accordance with the Data Privacy Act of 2012. Information about the NPC and how to file a complaint is available through official Philippine government channels.